Cancellation

Collapsible content

Shipping Policy

【Product Delivery 】
In case of shortage or delay, we will inform you promptly. All orders will be shipped directly from Japan by FedEx to the address you specify.

●Shipping cost will be automatically added on the checkout page. 
●Shipping company: Japan Post,Fedex and EMS


●Japan (YAMATO TRANSPORT) : ¥1,000 JPY 
●Japan:Free Shipping OVER ¥30,000 JPY 

●Overseas (FedEx) : ¥4,000 JPY
●Overseas:Free Stand Shipping OVER ¥50,000 JPY 


【Customs and documents】
• Customers may be required to pay customs fees when receiving foreign shipments.
• We, unfortunately, have no control over any fees/taxes levied by your country's government.
• By law, we cannot undervalue shipments or mark them as "Gift," and therefore, we cannot fulfill any such requests to do so. All orders are marked as "merchandise" with the full value of contents written on an invoice attached to the parcel's outside.
• Please note that some countries may require parcels to be opened for customs inspection.
• Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.

Return Policy

Return Policy

・Please check the product for any defects and to confirm that it matches the contents of your order.
Returns are accepted within one week of receipt of the product.
・In the event of a return or exchange due to a defect of our company

We take all possible measures to ensure product quality and delivery. However, in the unlikely event that you find a defect in the product you received, or if you receive a product that is different from the one you ordered, please contact us at shopify@yamahide.info as soon as possible.

We will confirm the situation and return or exchange the product as soon as possible.

〈 We will not accept returns in the following cases 〉
・If we are notified of a defect more than one week after the product arrives at our store.
・When the product has been used.
・When the product is stained or damaged.
・We do not accept returns or exchanges for reasons attributable to the customer. When ordering products, please carefully check the color, size, price, and details of the product before ordering.

Although we take the utmost care in the production of our products, because they are consistently handmade, it is difficult to produce exactly the same product as a machine-made product, and slight differences and imperfections may remain.
The following is an example, but please understand that we do not accept returns due to such conditions.

・The wood used for the handle is natural wood and may be slightly dented or look like cracks due to the grain of the wood.
・A kind of forge welding defect called “aike” may slightly appear on the blade surface, but it is not considered as a defective product if it is far from the blade tip and does not affect the blade.
・In the process of sharpening some products, some of the engravings may be lost in the process of removing distortions.

Privacy Policy

Yamahide inc. Privacy Policy.
Last updated: 24/04/2024

This Privacy Policy describes how Yamahide inc. We collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties


Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.


- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.



Terms of Use

Terms of Use

These terms and conditions of use (hereinafter referred to as the "Terms and Conditions") are governed by the Terms and Conditions of (hereinafter referred to as the "Company"). (hereinafter referred to as the "Company") provides the services (hereinafter referred to as the "Services") provided by Yamahide, Inc. (hereinafter referred to as the "Company") provides on this e-commerce site (hereinafter referred to as the "Service"). (hereinafter referred to as "the Company") provides on this e-commerce site (hereinafter referred to as "the Service"). All registered members (hereinafter referred to as "Members") are required to comply with the Terms and Conditions. ("Members") are requested to use the Service in accordance with these Terms of Use.

Article 1 (Application)
The Terms of Use shall apply to all relationships related to the use of the Service between the Member and the Company.

Article 2 (Registration for Use)
Registration for use of the Service shall be completed when a prospective registrant applies for registration for use of the Service in accordance with the method specified by the Company and when the Company approves the application.
If the Company determines that the applicant has any of the following reasons, the Company may not approve the application for registration and shall not be obligated to disclose the reasons for such denial.
(1) When false information is reported at the time of application for registration.
(2) If the application is from a person who has violated these Terms of Use
(3) In any other cases where the Company deems the registration of use to be inappropriate.

Article 3 (Management of Member ID and Password)
Members shall manage their member ID and password for the Service at their own risk.
Members may not, under any circumstances, transfer or lend their member ID and password to any third party. When a member logs in with a combination of member ID and password that matches the registered information, the Company will consider the use of the Serviceto be by the member who has registered the member ID.

Article 4 (Fees and Payment Methods)
Members shall pay for the service using the method designated by the Company, in accordance with the fees separately determined by the Company and displayed on the website.

Article 5 (Prohibited Matters)
Members shall not engage in any of the following acts when using the Service
(1) Violating laws and regulations or public order and morals
(2) Any act related to criminal acts
(3) Acts that destroy or interfere with the functions of the Company's servers or network
(4) Acts that may interfere with the operation of the Company's services
(5) Acts that collect or accumulate personal information about other members
(6) Impersonating another member.
(7) Direct or indirect provision of benefits to antisocial forces in relation to our services.
(8) Other acts that the Company deems inappropriate.

Article 6 (Suspension of this Service, etc.)
The Company may suspend or discontinue the Service, in whole or in part, without prior notice to members, for any of the following reasons
(1) When performing maintenance inspections or updating of the computer systems related to the Service
(2) When provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters
(3) When computers or communication lines, etc. are shut down due to an accident
(4) In any other cases where the Company deems it difficult to provide the Service.
The Company shall not be liable for any disadvantage or damage incurred by members or third parties due to the suspension or interruption of the Service, regardless of the reason.

Article 7 (Restriction of Use and Cancellation of Registration)
The Company may, without prior notice, restrict a member's use of all or part of the Service, or terminate a member's registration, in the following cases
(1) If a member violates any of the terms of this Agreement.
(2) If any false information is found in the registration
(3) In any other case in which the Company deems the use of the Service to be inappropriate.
The Company shall not be liable for any damages incurred by members as a result of actions taken by the Company in accordance with this Article.

Article 8 (Disclaimer)
The Company shall be exempt from liability for default of the Company's obligations if such default is not caused by the Company's willful misconduct or gross negligence.
The Company shall not be liable for any transactions, communications, or disputes between members and other members or third parties in connection with the service.

Article 9 (Changes to Service Content, etc.)
The Company may change the contents of the Service or discontinue providing the Service without notice to members, and shall not be liable for any damages incurred by members as a result of such changes.

Article 10 (Modification of Terms of Use)
The Company may change the Terms of Service at any time without notice to members as it deems necessary.

Article 11 (Notification or Communication)
Notification or communication between members and the Company shall be made in a manner determined by the Company.

Article 12 (Prohibition of Assignment of Rights and Obligations)
Members may not assign their positions in the service agreement or their rights or obligations under this agreement to a third party or offer them as collateral without the prior written consent of the Company.
Article 13 (Governing Law and Jurisdiction)

The Terms of Use shall be governed by and construed in accordance with the laws of Japan.
In the event of any dispute arising in connection with the Service, the court having jurisdiction over the location of the Company's head office shall have exclusive jurisdiction.